SWRX Terms of Service

Last updated: August 2026

Welcome to SWRX.

These Terms of Service ("Terms") apply when you access or use our website or purchase products from SWRX.

By using our website or placing an order, you agree to these Terms. Please read them carefully before making a purchase.

Nothing in these Terms affects your statutory rights under applicable UK consumer law.

1. About Our Store

SWRX is an online store offering clothing, accessories and other products.

Some of our products are produced and fulfilled by third-party fulfilment partners after an order is placed.

The fact that a third party may manufacture or fulfil an order does not affect any rights you have against us as the retailer.

2. Using Our Website

By using this website, you agree that you will not:

• Use the website for unlawful or fraudulent purposes

• Attempt to interfere with the operation or security of the website

• Introduce viruses, malicious code or other harmful material

• Attempt to gain unauthorised access to our systems

• Misuse our content, branding, designs or intellectual property

We reserve the right to restrict access to our website where reasonably necessary to protect our business, customers or website.

3. Products

We make reasonable efforts to display our products accurately.

However, colours may appear slightly different depending on your device, screen settings, lighting and manufacturing processes.

Because some products are produced on demand, minor variations in print positioning, colour or appearance may occur.

These provisions do not limit your rights where a product is faulty, damaged, not as described or otherwise fails to meet applicable legal requirements.

4. Product Sizing

Customers should review the size information provided on the relevant product page before ordering.

Sizing may vary between different products and manufacturers.

If you receive an incorrect size or a product that does not correspond with what you ordered, please contact us.

Your rights relating to returns and cancellations are explained in our Returns & Refund Policy.

5. Prices

All prices displayed on our website are shown in the currency indicated on the website.

We may change product prices at any time. Changes will not normally affect orders that have already been accepted.

Shipping charges and any other applicable charges will be displayed during checkout before you place your order.

Where applicable, taxes will be handled in accordance with relevant law and the information shown at checkout.

6. Orders

When you place an order, you are making an offer to purchase the selected products.

You will receive an order confirmation after successfully placing your order.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable

• There has been an obvious pricing or listing error

• Payment cannot be authorised

• We reasonably suspect fraudulent activity

• We are unable to fulfil the order

If we cancel an order after payment has been taken, any amount due back to you will be refunded to the original payment method.

7. Payments

Payment must be completed using one of the payment methods available at checkout.

Payment processing may be provided by third-party payment providers.

You agree to provide accurate and complete payment and billing information when placing an order.

We do not guarantee that every payment method will always be available.

8. Production & Fulfilment

Some SWRX products are produced after an order has been placed.

Once an order enters production, we may be unable to make changes to the product, colour, size, design or delivery information.

If you notice an error in your order, please contact us as quickly as possible.

Our ability to change an order once production has begun does not affect any statutory cancellation rights that apply to your purchase.

9. Shipping & Delivery

Orders will be delivered to the address provided during checkout.

Production and delivery times shown on our website are estimates unless expressly stated otherwise.

Orders containing multiple products may arrive separately if they are fulfilled from different facilities.

Please refer to our Shipping Policy for further information about production times, shipping, tracking, delays and lost parcels.

10. Returns, Refunds & Cancellations

Returns, refunds and cancellations are handled according to our Returns & Refund Policy and applicable consumer law.

Depending on the circumstances and product, you may have statutory rights to cancel an online purchase.

Certain goods, including goods made to a customer's specifications or clearly personalised, may be exempt from some cancellation rights where permitted by law.

Nothing in these Terms or our Returns & Refund Policy is intended to remove rights that cannot legally be excluded.

11. Faulty, Damaged or Incorrect Products

If your product arrives damaged, defective, misprinted, incorrect or otherwise not as described, please contact us as soon as possible.

We may request photographs or other reasonable information to help us investigate the issue.

Where you are legally entitled to a remedy, we will provide an appropriate solution in accordance with applicable consumer law.

This may include repair, replacement, price reduction or refund depending on the circumstances.

12. Intellectual Property

Unless otherwise stated, the SWRX name, branding, graphics, photographs, product designs, website content and other original material associated with our store are owned by us or used with permission.

You may not reproduce, copy, distribute, sell or commercially exploit our protected content without permission.

Third-party trademarks and intellectual property remain the property of their respective owners.

13. Customer Reviews & Submitted Content

If you submit a review, photograph, comment or other content to us, you confirm that you have the right to provide that content.

You must not submit content that is unlawful, threatening, abusive, defamatory, fraudulent or infringes another person's rights.

We reserve the right to moderate or remove inappropriate content where reasonably necessary.

14. Third-Party Services

Our website may use third-party services for functions such as payments, fulfilment, shipping and website hosting.

Those services may have their own terms and privacy policies.

Where third-party services process your personal information on our behalf, this will be handled in accordance with our Privacy Policy and applicable data-protection requirements.

15. Website Availability

We aim to keep our website available and functioning correctly but cannot guarantee uninterrupted access at all times.

We may temporarily suspend or restrict access for maintenance, security, updates or circumstances outside our reasonable control.

16. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.

Nothing in these Terms limits your statutory consumer rights.

17. Personal Information

Your personal information will be handled in accordance with our Privacy Policy and applicable data-protection law.

Please review our Privacy Policy for information about how we collect, use and protect personal information.

18. Changes to These Terms

We may update these Terms occasionally to reflect changes to our business, website, products, services or applicable requirements.

The latest version will be published on this page with an updated revision date.

The Terms applying to your purchase will generally be those in effect when your order was placed.

19. Governing Law

These Terms are governed by the applicable laws of the United Kingdom, subject to any mandatory consumer protections that apply to you.

If you are a UK consumer, you retain any rights regarding where legal proceedings may be brought that are provided to you by applicable law.

20. Contact Us

If you have any questions about these Terms, an order or our products, please contact SWRX using the contact information provided on our website.

Please include your order number when contacting us about an existing order.

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Nothing in these Terms of Service is intended to exclude, restrict or override any statutory rights that you have under applicable consumer law.