Refund policy

SWRX Refund & Returns Policy

Last updated: August 2026

We want you to be happy with your SWRX order. If you have a problem with your purchase or wish to make a return, please contact us at speedworx72@gmail.com.

14-Day Cancellation & Returns

For eligible online purchases, you have the right to tell us that you wish to cancel your order within 14 days of receiving your goods.

After notifying us, you then have a further 14 days to return the goods.

To start a return, please contact:

speedworx72@gmail.com

Please include your order number and the reason for contacting us.

We will provide return instructions and the appropriate return address.

Please do not send a return without contacting us first.

Condition of Returned Items

You may inspect and try on an item as you reasonably would in a shop.

However, you may be responsible for any reduction in value caused by handling the product beyond what is reasonably necessary to establish its nature, characteristics and fit.

Where reasonably possible, returned products should include their original packaging, labels and accessories.

Return Shipping Costs

For a standard change-of-mind return, the customer is responsible for the direct cost of returning the product unless we state otherwise.

We recommend using a tracked postal service and keeping proof of postage.

If an item is faulty, damaged, incorrect or not as described, please contact us before returning it so we can arrange an appropriate solution.

Personalised & Custom-Made Products

Certain products that are made to your individual specifications or clearly personalised may not qualify for the standard change-of-mind cancellation right.

This exception does not remove your rights where an item is faulty, damaged, incorrect or not as described.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, misprinted, incorrect or not as described, contact us as soon as possible at speedworx72@gmail.com.

Please provide:

Your order number
A description of the problem
Clear photographs showing the item and the issue, where appropriate

We will review the issue and provide an appropriate remedy in accordance with your consumer rights.

This may include a replacement, repair, price reduction or refund depending on the circumstances.

Wrong Size or Change of Mind

Please check the relevant size guide before ordering clothing.

If you ordered the correct product and size but decide that it is unsuitable, you may request a return where your statutory cancellation rights apply.

For change-of-mind returns, you will normally be responsible for the return postage.

Exchanges

The quickest way to obtain a different size or product may be to return the eligible original item and place a new order.

Please contact us before returning anything so we can advise you on the appropriate process.

Refunds

Once we receive your return, or acceptable evidence that it has been sent back where applicable, we will process any refund due in accordance with your consumer rights.

Approved refunds will be issued to your original payment method.

For eligible cancellations, any standard outbound delivery charge that you paid will also be refunded where required by law. Additional amounts paid for an upgraded or premium delivery service may not be refundable beyond the standard delivery cost.

Please remember that your bank or payment provider may require additional time to process the refund after we issue it.

Orders That Have Entered Production

Because some SWRX products are produced after an order is placed, please contact us immediately if you notice an error or wish to change or cancel an order.

We may not be able to stop or modify an order once production has begun.

However, this does not remove any statutory cancellation or consumer rights that apply to your purchase.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

If you notice an incorrect address, please contact us immediately.

We will attempt to correct it before fulfilment or dispatch where possible, but we cannot guarantee that changes can be made after an order has entered production or shipping.